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Terms of Sale
Payment
You may pay for your order using the following cards:
Visa, MasterCard, Delta, Switch and Solo. All transactions are processed in £ Sterling. We are confident that the security measures put in place to ensure your card number is encrypted allow you total confidence to buy without risk.
VAT and Import Taxes
All prices on our website are exclusive of British VAT at the current rate.
Express Delivery
Unless otherwise requested all Carpettilewarehouse products are shipped using a desginated postal service. If an attempted delivery is made and there is no one at the address, a card from the courier will be put through the letterbox and it will be your responsibility to collect it from the Courirers Depot.
Delivery
Your order will be processed upon receipt during regular working hours. Provided all items are in stock, delivery to mainland UK will be between three and five working days. Should an item be out of stock, you will be notified at point of order. If there is a further delay you will be notified by mail or email.
Delivery Delays
During sale time or unexpectedly busy times there may be a slight delay with delivery. If this is the case you will be notified at point of order. You may cancel any item which has not been despatched to you by calling or emailing our Customer Service Department.
Our 100% Guarantee
Our products are made with great care and a huge effort is put into quality control. However, if you wish to return an item for refund or exchange, please send it back with its original packaging and in saleable condition within ten days of receipt. Please note that P&P and returns postage are direct costs and cannot be refunded. Please get a proof of postage or send the item recorded. We regret that we cannot be responsible for any returns that get lost in the post. Full return details are found on the back of the despatch note included in your parcel.
Exchanges
Exchange orders will be processed upon receipt and your replacement item(s) should be with you in about a week. UK customers will not be charged postage and packing on exchanges but regretfully we do have to charge customers outside of the UK for this cost.
Refunds
Items returned for refund will be credited back in the manner that you paid for them and are processed as soon as possible, generally within 10 days of receipt.
Condition for Return of items
At Carpettilewarehouse our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 28 days of the purchase date for a full exchange or refund.
Any item can be returned to us for any reason provided it is returned in ‘good condition’ with its original packaging and with a valid receipt.
All items must be in as new condition, clean and unused. All items must be returned with original packaging. No refund will be given if returned item has been damaged.
Due to the high incidence of fraud we regret that we are unable to offer any refund without proof of purchase.
Items must be received within 10 Business Days once return authorization has been obtained, no exceptions. We will credit your card or issue a credit within 30 Business Days. Please note that you are responsible for all shipping and handling costs when effecting a return.
www.Carpettilewarehouse.co.uk guarantees customer satisfaction with our products. If you are not satisfied with your purchase, please let us know. We will do everything within reason to make it right for you.
Colour Reproduction
We have made every effort to ensure that colour reproduction of images and product text are as accurate as possible. However, slight variations may occur with colour reproduction or text descriptions.
Consequential Loss
Carpettilewarehouse shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.
Data Protection
We do not pass on your email address to any other company at any time. If you subscribe to our eNewsletter you may be confident that your email address will only be used by us to inform you of any special offers. Should you wish to unsubscribe at any time, please do so by clicking on the relevant link at the base of the newsletter. Unless you have opted out on the order form, we may from time to time make our mailing list available to carefully selected companies whose products may be of interest to you.
Copyright and Trademarks
All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.
Legal
Prices exclude VAT at 20% where applicable and are valid until 1st August 2014.
We are in no doubt that it is completely secure to order online. Your card details are not held on the internet. Once payment has been validated and authorisation approved, the card details are deleted. This means that you will have to repeat your card details for every online order – a small inconvenience, but one that makes it completely safe to order online.
